Job Title: Clinic Manager
Posted August 1, 2017. Hiring Immediately
Reports to: Executive Director
Salary: $10+ hour starting wage
To Apply: Email resume and completed CHS Application to firstname.lastname@example.org or bring copies to Cache Humane Society
General Summary: Primary responsibility is the cost-effective, sanitary, sterile and efficient operation of the Cache Humane Society's clinic. Provides the overall management of the clinic operation, staff, technicians, and volunteers.
Essential Job Functions:
• Hires, trains, supervises and schedules clinic staff.
• Develops and maintains treatment protocol based on recognized best-practices in shelter medicine
• Oversees expenditures within the clinic, works within approved budget, and assists the Executive Director with information for the annual budget.
• Maintains a running inventory of equipment and supplies for the department.
• Maintains necessary records, oversees accurate recording and control of pharmaceuticals.
• Oversees the maintenance of equipment and that cleanliness is maintained at an appropriate level, to insure that the clinic meets medical standards.
• Completes all required billing paperwork and reports.
• Handles client complaints and ensures clients are treated with respect and professionalism by all clinic staff. Strives to keep client complaints to a minimum.
• Must be committed to a high standard of safety and be willing and able to comply with all safety laws and all of the employer's safety policies and rules and must be willing to report safety violations and potential safety violations to the Executive Director.
• Make decisions, when necessary regarding euthanasia while strictly adhering to the current euthanasia policy.
• Works with the Executive Director and Veterinarian to enhance the image of clinic and clinic programs. Insures all procedures and protocols are updated and maintained in a Clinic Manual.
• Routinely evaluates the efficiency of the clinic and streamlines as needed.
• Insures the clinic is clean, neat and uncluttered and that all equipment is in good repair.
Additional Duties and Responsibilities:
• Treats all animals humanely, with compassion and concern, both on and off the job and transmits these values to others.
• Provides accurate information and friendly professional service to the public and co-workers in a responsive, positive, courteous, truthful and tactful manner.
• Collaborates with the other managers and other special interest groups regarding clinic operations.
• Assists in tours, lectures, public education programs, special events and fundraising activities as needed.
Knowledge, Skills, and Abilities:
• Basic animal care knowledge. Preferred: Knowledge of domestic animals including breeds, behavior, appropriate care and housing, common health problems, disease symptoms and handling techniques.
• Must be highly organized and accustomed to managing groups of people.
• Excellent communications, public relations, supervisory, personnel management and written skills.
• Ability to read, analyze and interpret documents such as safety rules, operating and maintenance instructions and procedural manuals. Ability to write reports, business correspondence, and procedural manuals.
• Ability to plan and implement projects with little supervision and able to work independently.
• Ability to effectively operate a personal computer, copy machine and telephone system.
• Intermediate level computer skills using various standard office programs such as Word and Excel or other similar type programs.
• Must be able to communicate effectively both orally and in writing.
Education and Experience:
• Training in veterinary technician services required. Must have professional experience working with animals in a kennel, shelter, or veterinary hospital.
• Prior clinic management experience preferred.
• Experienced in working with community groups, volunteers and animal welfare organizations.
• Any allergic condition that would be aggravated from exposure or through contact with animals or chemicals used to sanitize facilities, vehicles or equipment, may be disqualified.
• Must stand, sit, walk, bend and stoop frequently to perform duties. Must have the ability to perform prolonged strenuous physical activity, including lifting and carrying objects weighing up to 50 pounds alone or up to 100 pounds with the help of fellow employees for short distances.
• Standard office, animal care, public, and surgical environment with exposure to hazardous chemicals, anesthetics and sharp objects.
• Must be able to deal with an often times emotion-charged public and carry a fast paced and changing work load which at times can be stressful.
• By nature of the industry, there will be exposure to dead, injured, sick, unruly, vicious, and/or dangerous animals in addition to exposure to parasites and to infectious diseases.
• Must be available and willing to work such weekends, holidays, overtime, and attend training and meetings as the employer determines are necessary or desirable to meet its business needs.
• Reasonable accommodations may be made to enable individuals with disabilities to perform essential job functions.
Schedule: For the most part, this employee is expected to work 32 hours per week. However, due to the nature of the job, the schedule needs to be flexible to account for surgery days, off-site events, emergencies, etc.
Benefits: There are no insurance or sick leave benefits available with this position.